Are the prices on Resolvershop negotiable?
No. The prices on Resolvershop are fixed prices and not negotiable.
is it possible to cancel my order?
Yes, it is possible to cancel your order. Unless the product already been has shipped, a charge will be made. This depends on the product and the situation. See also "Order return" by clicking here.
Which ordering methods are there at Resolvershop?
At Resolvershop you can order your products directly through the webshop. You can also order your products by email (sales@resolvershop.com) or just call us by phone at +31 58 7009 712.
Do you also accept credit card payments?
Payments with VISA, MasterCard and American Express are accepted through our payment provider Stripe.
How do I claim my warranty?
Before returning the item, please contact Resolvershop. They will see if they can help remotely, offer an exchange or provide you the required details for returning the product.
What is the payment period?
Products needs to be paid directly before they get shipped!
What payment methods does Resolvershop accept?
Resolvershop has these online payment offers:
- Bank Transfer (invoice will be sent)
- Creditcard
- Paypal
If you have any questions, please let us know!
Can I pick up my package?
Do you have express shipping?
Yes, it is possible to ship with express shipping. Please click here for more information.
I received the wrong product. What should I do?
If you have received an incorrect product, you should contact Resolvershop immediately. They will provide a solution.
What is the delivery time of my order?
This is depending on the Country you live in. for more information about this please check click here.
How does the refund work after return?
After receiving the product, the product will be inspected within 5 business days. After this the refund will be issued within 3 business days!
Who pays the return costs?
The costs for returning are for the buyer. If a product is broken / not working after inspection we will refund this aswell. For more information about returning please click here.
On which products does Resolvershop offer warranty?
- 1 year warranty on USED products
- 2 year warranty on NEW products
- 1 year warranty on Refurbished products
For more information about returning an product please check here.
What if the warranty seal is broken or gone ?
Unfortunately if the seal is broken or not on the product anymore the warranty is void. The warranty void sticker is very important for us.
Is it possible to program certain encoders?
Yes, at Resolvershop we are specialized in encoder programming. To ensure if you your encoder could be programmed, please contact us.
Is it possible to test my encoders or resolvers ?
Yes, at Resolvershop we have specialized hardware available to test almost every encoder or resolver. Please contact for this!
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